Return Policy

We operate as an online marketplace inspired by Yiwu Market. Due to the nature of our products and sourcing, returns are accepted only for valid and verified reasons. Please read this policy carefully.

1. Accepted Reasons for Return

   • Item arrived damaged
   • Item is not working / defective
   • Item received is incorrect (wrong product)

   Returns will NOT be accepted for reasons such as:

   • Change of mind
   • Did not like the item
   • Ordered by mistake
   • Item does not meet personal expectations

2. Proof Required (Mandatory)

   For all return requests, the buyer must provide:

   • Clear photos of the item
   • Video proof showing the issue (damage or malfunction)

   Requests without proper photo and video evidence will be automatically rejected.

3. Return Shipping

   • The buyer is responsible for shipping the item back.
   • The return address will be provided by our support team after approval.
   • Items sent without approval will not be accepted.

4. Refund Processing Time

   • Once the returned item is received and inspected, the refund will be processed.
   • Refunds may take up to 21 business days to be completed.
   • Refunds are issued to the original payment method.

5. Important Notes

   • Items must be returned in the same condition as received.
   • We reserve the right to reject any return that does not meet the conditions above.
   • Submitting false claims or misleading evidence may result in account restrictions.

By placing an order on our website, you agree to this Return Policy.