FAQ

FAQs 2

Products

Our jewelry is crafted using premium materials to ensure both beauty and durability. We use

  • 925 Silver: Known for its timeless elegance and high quality
  • Gold Plating: For a luxurious and lasting finish
  • Stainless Steel: Providing strength and a modern aesthetic
  • Silver Plating: For a sleek and polished look

Each piece is carefully designed with these materials to create jewelry that is not only stunning but also long-lasting and versatile

Our products are proudly manufactured in South Korea, a country renowned for its exceptional craftsmanship and attention to detail. Each piece is designed and created with precision to ensure the highest quality, blending timeless elegance with modern design

Our jewelry is crafted with high-quality materials such as stainless steel, 925 silver, and gold plating, which are designed to resist tarnishing and maintain their beauty over time. However, to ensure the longevity of your jewelry, we recommend avoiding prolonged exposure to water, especially chlorinated or salty water, as it may affect the plating over time

Proper care will help keep your jewelry looking its best for years to come

Payments

Cash on Delivery (COD) is a payment method that allows you to pay for your order at the time of delivery. Instead of paying online, you can hand over the payment in cash directly to the courier when your package arrives to you

This convenient option ensures a secure shopping experience for customers who prefer not to use online payment methods

No, we do not save your payment data. All transactions are securely processed through israel payment company, ensuring your payment information remains private and protected. We prioritize your safety and use trusted payment gateways to provide a secure shopping experience

Yes, we provide a detailed invoice for every purchase. Once your order is confirmed, the invoice will be sent to your registered email address. The invoice includes all necessary details, such as the product information, total cost, and payment method

If you require any additional details on your invoice, feel free to contact our support team, and we’ll be happy to assist

Returns

We offer a 14-day return policy from the date of delivery. To be eligible for a return

  • The item must be in its original condition, unused, and with the sticker or tag still attached
  • The item must be returned in its original packaging

Once we receive and inspect the returned item, we will process your refund or exchange. Please note that any items that do not meet these conditions may not be eligible for a return

For assistance with a return, feel free to contact our support team

If your item arrives damaged, please contact us immediately. We will require a clear photo of the damaged item for verification purposes. Once the damage is confirmed

  1. We will arrange to provide you with a new replacement item
  2. We will also arrange to collect the damaged item at no additional cost to you

Our goal is to ensure you are satisfied with your purchase, and we will work quickly to resolve any issues

If your item is lost during delivery, we will take full responsibility to ensure the issue is resolved. Please contact us as soon as possible with your order details. After confirming the loss with the shipping carrier

  1. We will arrange to send you a replacement item at no additional cost.
  2. If a replacement is not possible, we will issue a full refund for the lost item

Your satisfaction is our priority, and we are committed to ensuring a smooth and secure shopping experience

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